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Confidentiality and Data Protection Policy

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1. Purpose of This Policy

This policy explains how confidentiality is maintained and how personal data is collected, used, stored, and protected in the course of providing parent coaching services.

Parent coaching is built on trust. All reasonable steps are taken to ensure that personal information is treated with care, respect, and confidentiality.

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2. Confidentiality in Coaching

All information shared during coaching sessions—including personal, family, parenting, and child-related matters—is treated as confidential.

Information will not be shared with third parties without your explicit consent, except in the limited circumstances outlined below.

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3. Limits to Confidentiality

Confidentiality may be broken only when legally or ethically required, including if:

  • There is a serious risk of harm to you, your child, or another person

  • There is disclosure of abuse, neglect, or safeguarding concerns involving a child or vulnerable person

  • Disclosure is required by law, court order, or regulatory authority. Where possible and appropriate, this will be discussed with you before any disclosure is made.

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4. Data Collected

The following types of personal data may be collected:

  • Contact information (name, email, phone number)

  • Background information relevant to parenting or family circumstances

  • Session notes and coaching reflections

  • Payment and billing information (where applicable)

  • Communications (emails, messages, forms)

  • Only information necessary for providing coaching services is collected.

 

5. How Your Data Is Used

Your data is used solely to:

  • Provide parent coaching services

  • Maintain accurate records of sessions

  • Communicate with you regarding appointments and services

  • Meet professional, legal, or safeguarding obligations

  • Your data is never sold or used for marketing purposes without your explicit consent.

 

6. Data Storage and Security

Reasonable measures are taken to protect your data, including:

  • Secure digital storage (password-protected devices or platforms)

  • Limited access to personal data

  • Secure handling of paper records (if used)

  • Data is retained only for as long as necessary to fulfill its purpose or meet legal requirements.

 

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Request corrections to inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent where applicable

  • Requests can be made in writing and will be responded to within a reasonable timeframe.

 

8. Children’s Data

Information about children is handled with particular care. Only information relevant to supporting you as a parent is collected. Children do not engage directly in coaching unless explicitly agreed and appropriate consent is provided.

 

9. Third-Party Services

If third-party platforms are used (e.g., scheduling, video calls, payment processors), they are selected for their compliance with data protection standards. Each third party is responsible for its own data handling practices.

 

10. Policy Updates

This policy may be updated from time to time. Clients will be informed of significant changes where appropriate.

 

11. Contact

If you have questions or concerns about confidentiality or data protection, please contact:

Casey Wright | everyday contained.
everydaycontained@mail.uk

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